Sales Conditions

Booking and Payment

1. Booking Confirmation:
   • Your booking will be confirmed once we have received your payment.
2. Payment Terms:
   • The total amount must be transferred at the time of booking.

Cancellation Policy

1. Cancellation by Guests:
   • If you cancel your booking within 48 hours and at least 14 days before arrival, you will receive a full refund.
   • If you cancel your booking more than one month in advance of your arrival date, you will receive 50% of your payment back.
   • If you cancel your booking less than one month before your arrival date, no refund will be given.
   • A cancellation by the tenant must always be submitted by email, including the tenant’s name and rental period.
2. Cancellation by the Owner:
   • In the unlikely event that we need to cancel your booking, we will provide a full refund of all payments made. In this case, the renter has no rights beyond reclaiming the amounts already paid and expressly waives any further claims.
   • The landlord reserves the right to cancel the rental agreement if the provided personal information is found to be inaccurate.
3. Cancellation by Government
   • If the stay cannot proceed due to measures imposed by the Spanish government or another governmental authority, the cancellation policies will still apply. We therefore recommend purchasing travel and/or cancellation insurance so that, in the event you are forced to cancel or cut short your holiday due to unforeseen circumstances or force majeure, you can recover your funds. Please consult your insurance agent in advance to ensure adequate coverage.

Cleaning Services

1. Cleaning Standards:
   • The villa will be cleaned by the concierges after your stay for a fixed fee of 300€.
2. Cleaning Requirements:
   • Please leave the kitchen tidy after your stay.
   • Please place your waste in the bins at the carport, and the concierges will take them to the municipal containers.
   • Please leave the used towels in the entrance hall of the house.

Check-Out Time

1. Check-In Time: Check-in is at 4:00 PM. Please respect this time unless otherwise arranged in advance.
2. Check-Out Procedure:
   • Check-out time is by 10:00 AM on the day of your departure.
   • Late check-out requests may be accommodated based on availability and must be approved in advance.
3. Check-Out Responsibilities:
   • Please ensure all personal belongings are removed from the villa.
   • Return all keys and any provided equipment.
   • Ensure all rubbish is disposed of properly and the villa is left in a tidy condition.

Damage and Security Deposit

A deposit of 250 euros must be given to the concierges on arrival at the property and will be returned to the tenants on departure unless:

1. Damage: There is any damage to the property, furniture, or appliances.
2. Loss of Items: Items such as keys, remote controls, or other amenities are lost.
3. Excessive Cleaning: The house is left in an excessively dirty state, requiring additional cleaning beyond normal expectations.
4. Non-Compliance: Guests fail to follow the check-out instructions, such as not removing trash or leaving used towels and linens as requested.

In such cases, part or all of the deposit may be retained to cover the costs.

Liability

House Rules

• The holiday home is not rented out for bachelor parties, student gatherings, or other excessive drinking events.
• Smoking is not allowed in the house. Please be cautious when smoking in nature!
• We ask you to respect our neighbors and keep noise to a minimum after 10pm. Loud parties are not permitted!
• Bath towels, beach towels, and bedsheets are available for use.
• Please use bath towels only for the bath and not for the beach. The white towels are for indoor use, the colored ones for the swimming pool, and the others for the beach.
• Only use plastic glasses at the pool. We don’t want anyone to get injured by broken glass on the terrace or around the pool.
• Please dispose of trash in the bins by the carport, with glass separated.
• Please leave all furniture in its original place; if you want to move anything, ask the housekeepers first.
• It is not permitted to occupy the property with more than the specified maximum number of people (12 persons). Additional tents, caravans, or motorhomes are also not allowed. Children under 2 years are not counted as full persons but must be mentioned in advance.
• Please ensure pool water is not given to the plants, and keep an eye on children to prevent this.
• At the end of your stay, leave the kitchen clean (don’t leave any mess).
• Always close all gates on the property to prevent goats from entering and eating the garden plants.
• Be cautious, the terrace can become slippery when wet.
• Occasionally, jellyfish may be present in the sea. If stung, the best remedy is to scrape the sting area with the fine side of a card (such as a bank card) and rinse with seawater.
• During certain seasons, there may be some insects around. Bringing mosquito cream or spray can be useful, particularly for children, during the evening.
• Please respect the privacy and peace of our neighbors. Excessive noise or disturbance will not be tolerated.
• Pets are not allowed unless prior approval has been obtained.
• In case of fire, please exit the building as quickly as possible and contact the fire department (112) and the owner. For a small fire, you may first attempt to extinguish it using the fire extinguishers provided.

Contact Information

• For any inquiries or assistance during your stay, please contact us at:
• Phone: +32 477 47 18 50
• Email: info@canlleig.com

Thank you for choosing our villa for your stay in Mallorca. We look forward to welcoming you and ensuring you have a pleasant and memorable experience.

Please feel free to modify any sections to better suit the specific needs and preferences of your client.